:quality(85)/https://cdn.upit.com/kc4vmhy1zb0r5lhlfqcw22o5.png)
:quality(85)/https://cdn.upit.com/50biikfso9gqfvi4rr3kxm2e.png)
:quality(85)/https://cdn.upit.com/9j6gtvxs3i6dmyz2zr1ft5qc.png)
:quality(85)/https://cdn.upit.com/11c5rqyuch811veyewu9op66.png)
Issue When Adding Asset – Prompt Screen Resets Unexpectedly
Hi Upit Support Team, I'm currently working on a music-based game for the Upit Music Game Contest. However, I'm encountering an issue when trying to add a new asset (such as a music file or image). Every time I try to upload or insert an asset, the interface unexpectedly returns me to the prompt screen without saving any changes. This interrupts my progress and prevents me from completing the asset integration. Could you please look into this or suggest a workaround? Thanks in advance for your help! Best regards SmcanK
22
Hi Marko Thank you for your quick response, and I apologize for my delayed reply. I was traveling, so it was impossible for me to confirm the information you requested. Here is the information you asked for: -Windows 11 - v.10 -Opera 119.0.5497.56 -No specific file type involved. When I click on Upit’s built-in asset creation tool, it redirects me back to the prompt-writing 'history' tab. No warning or error message appears in this case. Also, after I sent you this message, I shut down the system. When I restarted it later, the issue was resolved. However, I wasn't sure if it might happen again, so I didn't withdraw my message.
:quality(85)/https://cdn.upit.com/j4xhi6u60oigonrvquqdtxjj.jpeg)
Thank you for the follow up SmcanK! We are not optimizing the platform for Opera, but rather for Chrome/Safari. The issue you are describing (going back to the prompt) was fixed a few days ago, so it might be that one :) Feel free to reach out if you still experience it!
Hi SmcanK, Thanks for reporting this issue. I understand how frustrating this must be when you're trying to make progress on your project. I wasn't able to reproduce this on our end, so I need some additional details to investigate: Please provide: - Operating system and version - Browser and version - File types you're trying to upload (MP3, WAV, PNG, etc.) - Approximate file sizes - Any error messages you see? Quick troubleshooting to try: - Clear browser cache and cookies - Try incognito/private browsing mode - Test with a different browser Please share these details so we can get this resolved quickly. Cheers!
